We thank you for your trust in us and understand how important secure transactions and information privacy are. This Privacy Policy describes how Ornate (we refer to this as “we, our, us”) collects, uses, shares or otherwise processes your personal information through Ornate website www.ornatedecoratives.com and m-site (hereinafter referred to as the “website”). By visiting this website, providing your information or buying our products, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the applicable product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our website.

Collection of Your Information

When you use our website, we collect and store your information which is provided by you from time to time. In general, you can browse our website without revealing your identity or any personal information about yourself. Once you give us your personal information, you are no longer anonymous to us. Where possible, we indicate which fields are mandatory and which fields are optional. You always have the option to not provide information by choosing not to use a particular product or feature on the website.

We may track your buying behaviour, preferences, and other information that you choose to provide on our website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from, which URL you next go to, your computer browser information, and your IP address.

We may collect personal information (such as email address, shipping address, name, phone number, credit/debit cardand other payment instrument details) from you when you set up an account or transact with us. While you can browse some sections of our website without being a registered member, to place an order you require registration. We use your contact information to send you offers based on your previous orders and your interests.

If you choose to post messages on our message boards or leave feedback on the website or the social media handles maintained by us, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support, troubleshoot problems or for internal research and analysis as permitted by law.

If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.

Use of Demographic / Profile Data / Your Information

We use your personal information to process and fulfill your orders;customize and enhance customer experience; resolve disputes, troubleshoot problems; collect money; measure consumer interest in our products; inform you about online and offline offers;new products and updates; detect and protect us against error; fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of information.

In our efforts to continually improve our product offerings, we collect and analyse demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

Cookies

We use data collection devices such as "cookies" on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics help us understand how our customers use the site. You can read more about how Google uses your personal information here:https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout. You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the services.

Sharing of Personal Information

We may disclose your personal information to third parties, viz. our business partners. This disclosure may be required for us to provide you access to our products; for fulfilment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our products.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Security Precautions

We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the website, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the website. Users are responsible for ensuring the protection of login and password records for their account.

Advertisements on Website

We use third-party advertising companies to serve ads when you visit our website.

Children Information

Use of our website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Data Retention

We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Ornate to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

Your Rights

We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal information directly through the functionalities provided on the website. You can also write to us at the contact information provided below to assist you with these requests.

You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We will verify such requests before acting upon your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may hamper your access to the website for which we consider that information to be necessary.

Your Consent

By visiting our website or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the website in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal information over the websiteconsent to us to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated and by placing a notice on our website.

Customer Support and Grievance

For any of your queries or complaints related to our products to be addressed, you can contact us through email or phone. Our contact information is mentioned in our website.

Queries related to Privacy Policy

If you have a query, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided in our website.